Elevator problems can be a wee bit nasty beasts to conceptualize at first, but if we work the steps, they get a WHOLE lot easier a whole lot quicker.
To wit:
Let's consider the case of a person riding in an elevator standing on a bathroom scale to measure their weight.
(We keep in mind that a bathroom scale actually measures how much the springs inside are pushing up on the person standing on the scale)
w = mg
EXAMPLE:


Now let's step through the opposite situation -- which is to say when the elevator accelerates downwards.
We start by summing the forces as usual:
∑Fx = max (no motion in x)
∑Fy= may
Now we list the forces in Y (remember, we'll deal with +/- when we do our substitutions in a moment).
Also, a key to understanding these beasties is to realize that the floor is ALWAYS pushing up on us (Fel), and we imagine we are standing on a bathroom scale showing us just HOW much the floor is pushing up on us:
Fel - weight = ma
Now let's substitute the mathematical equation for the passenger's weight (mg):
Fel + mg = ma
Now let's isolate for the force the elevator floor is pushing up on the passenger:
Fel = ma - mg
Factor out the passenger's mass:
Fel = m(a - g)
Substitute using negative values for the passenger's acceleration (the passenger *is* accelerating downwards after all!) and gravity is ALWAYS negative:
95.5kg(-3.945 m/s/s - (-9.81 m/s/s))
Solve:
= 560 N
Therefore if passenger was standing on a bathroom scale as the elevator accelerated downwards at 3.945 m/s/s the passenger would feel lighter!
Practice #1:
What acceleration must a person (mass = 65.13 kg) experience such that the scale they are standing on reads 999 N?
My video answer is HERE
Practice #2:
What acceleration must a person (mass = 105 kg) experience such that the scale they are standing on reads 734 N?
My solution is HERE
Practice #3:
A person (mass = 49.7 kg) experiences an acceleration of 12.3 m/s/s. Assuming they are standing on a bathroom scale at that time, what would that scale read?
My solution is HERE
Practice #4:
A person (mass currently unknown) experiences an acceleration of .15g That acceleration results in the scale they are standing on reading 825 N. Find that person's mass.
My solution is HERE